Who we are
Crusado is an online casino and sportsbook owned and operated by Rabocse SRL, registered under number 3-102-945295 SRL. We launched in 2026 and built the platform ourselves — Crusado is not a white-label product. Every part of the site, from the lobby to the account dashboard, runs on our own in-house system, which means we are directly responsible for how it works and how it is maintained.
We operate under a licence issued in Costa Rica. That framework sets the legal basis on which we accept players and process transactions, and it is the authority to which we are accountable for how we conduct ourselves.
Who the site is for
Crusado is built for adults who choose to gamble as a form of entertainment. We support eleven interface languages and accept players from a wide range of countries, but we do not accept everyone — age verification is a condition of registration, and we take that seriously. If you cannot confirm that you are of legal gambling age in your jurisdiction, you cannot hold an account with us.
We try to get a few things right consistently: the site should load reliably on a mobile browser, finding what you want should not take long, and when something goes wrong you should be able to reach someone quickly. Our support team is available around the clock by live chat and email.
How we approach safer gambling
We think about safer gambling at the point where the site is designed, not as an afterthought. That means deposit limits, session controls and self-exclusion tools are built into the account area and accessible without having to contact support. We would rather a player set a limit than feel they have no way to manage their own play.
We also maintain a declared average return-to-player figure of 97% and make demo mode available on most slots, so you can try a game before committing real money. Neither of these is a legal requirement — we include them because we think players are better served when they have accurate information about what they are playing.
How we handle player money
Player funds are kept separate from our own operating funds. This is not a courtesy — it is a structural decision. Money you deposit belongs to you until it is wagered or withdrawn, and it should not be at risk from anything happening on our side of the business. We charge no fees on deposits or withdrawals, and we process withdrawals within 24 hours.
What we expect of ourselves when something goes wrong
Things go wrong in any operation. A game may behave unexpectedly, a withdrawal may be delayed, or a bonus may not credit as it should. When that happens, we expect our team to acknowledge the problem clearly, explain what caused it where we can, and resolve it without making you repeat yourself. We do not consider a complaint closed until the underlying issue has been addressed, not just the immediate ticket.
If you have a question about how we operate or need to raise a concern, our support team is the right starting point. We are here, and we are listening.